• Through Benesure's Safety Catch process, customers who waive or ignore the offer of Credit Security Plan, will receive a mailing to confirm no coverage has been put in place and to make a second offer to purchase coverage.
• In the event of legal action, the insurer will assume the defense of the lender and pay any legal expenses incurred by the lender

Credit Security Plan Claims

• A full claims processing, adjudication and payment facility utilizing skilled claim adjudicators
• Pays the client's mortgage payment during the adjudication of death claims
• Claims payments directly to the lender ensure claim benefits are used to pay the mortgage, which ensures the mortgage is looked after

Credit Security Plan Call Centre

• An 8 to 8 (EST) multi-lingual call centre that can handle questions and requests from insured customers
• Records all customer interaction to ensure the highest quality customer experience
• enables most insurance transactions to be done over the telephone

Encompass Home Warranty Implementation

• provides a product that is fully integrated with the mortgage documents and mortgage payment simplifying the customer experience
• provides all documentation that can be co-branded with the
  lender's brand
• a proven distribution methodology

Encompass Home Warranty Claims & Call Centre

• 24/7 Call Centre with access to nationwide network of technicians and contractors for emergency repairs to heating, A/C, plumbing and electrical problems
• Technicians & contractors are paid by Encompass on insured claims so the customer does not have find the money to make necessary repairs